How to Contact Us:

E3 Living is a Web site based retailer. In keeping with our mission of being environmentally responsible we try to minimize our use of natural resources. Consequently, we have no paper catalogs that have to be sent out over and over and over, wasting an incredible amount of paper. Nor do we have a brick and mortar storefront. As a result, we're completely virtual. We process all of our orders electronically. Due to these resource constraints, we prefer to answer your questions electronically as well. Our highest priority is to make sure all of your orders get processed on time and as promised. Handling your questions and concerns via email allows us to process your orders more efficiently.

At the same time, we recognize that we are far more than a company that sells energy saving and environmentally friendly products. We are a resource for people like you, who are trying to make the everyday aspects of your lives a little more green. If you have questions about going green and the products you are interested in buying, we want to be here for you, and hear from you. So, if an email simply won't do, please call one of our customer service representatives toll free at 800-560-6310. Office hours are 9:00 - 5:00 Monday through Friday Eastern Standard Time. Sometimes we may be busy helping other customers, and you will need to leave a message. You should expect to hear back from us within 24-hours (next business day). Thanks.

Contact Us.

And, if you would like, you may write us. Our address is:

P.O. Box 2053
Ashburn, VA 20147
Telephone: 800-560-6310
Fax: 806-550-9016

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100% Money Back Guarantee

We are committed to making your E3 Living shopping experience easy and convenient. We want you to feel good about what you buy from us, so we stand behind everything we sell with a hassle-free return policy.

Customer Satisfaction

We are all about customer service and making sure you are totally pleased with your purchase from E3 Living is our goal. Your satisfaction is our highest priority so we spend a lot of time researching the products we offer. So, if you don't like a product for any reason, you are encouraged to send it back for a full refund (minus shipping) within 15 days. You need to contact us or call (800-560-6310) first to receive a Return Authorization. All returned items require a Return Authorization. If an item is defective or damaged, we will refund the original shipping cost as well, and pay to have it returned to us. Returned items must be in resellable condition, and must be returned with the original carton, packaging and receipt. Electronic items such as CFL's and batteries can be exchanged only.

If Your Order Does Not Arrive

In the unfortunate instance that your product does not arrive in the time frame expected please wait seven days to notify us. We will then file a tracer with the carrier. Upon notification from the carrier of non-delivery, the merchandise will be replaced or a credit applied, or a refund issued at your option. You can check the status of your delivery through the notification sent to you by the shipper, or call us and we can track it for you.

Mail Ordered Damaged Merchandise

If a package you receive is clearly damaged please contact the carrier who shipped the merchandise, for example your local United Postal Service (UPS) office. Require UPS, or whoever the shipper was, to return the merchandise to us. If your package was sent to you by the US Posal Service please contact us directly for instructions.. Retain all packaging and contact us at (800) 560-6310.

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Special Holiday and Seasonal LED Lighting Polices, PLEASE READ:

Holiday LED Lighting Warranty

The Holiday LED Lights you are purchasing are among the best in the industry. However, they are designed for seasonal use. Consequently they are covered by a Three Year Limited Seasonal Use Warranty. Should your lights fail within one year from your purchase with E3 Living you may exchange them with us by contacting us and requesting a return authorization.  If they fail after the first year from the date of purchase, they may be shipped directly to the manufacturer, along with proof of purchase. They (at their discretion) will replace them with a comparable set or refund the purchase. This warranty is not valid if your lights are damaged resulting from accident, alteration or misuse. The warranty is valid only for the LED light and specifically excludes the electrical wiring.  If you need a copy of your invoice please contact us. Manufacturer warranty claims may be mailed to: Holiday Creations, Customer Service Department, 5161 E. Arapahoe Road #330, Centennial, CO 80122.

Order Cancellations:  If you need to cancel an order please email us right away through our Contact page.  We'll do our best to catch it before it goes.  If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping.  If you have any questions regarding our cancellation policy, please email us from our Contact page. 

Holiday Lighting Return Policy:  As is our normal policy we will except returns within 15 days of purchase. You must contact us for a return authorization. However, shipping charges will not be refunded unless the product is defective.  Additionally, (this is important) we can not accept returns that have been unpacked or installed.   

Important Note:  Lights purchased for the Christmas Season will not be accepted for return after December 24th even if it is within the 15 day return time policy. In the instance of a defective product, only the defective product may be returned. 

Clearance, Closeout items:  We may offer some of our Holiday Lighting products at Clearance or Closeout during and after the Holiday season.  These discount purchases are final and may not be returned.

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Privacy Policy

At E3 Living, we respect your privacy and are committed to protecting it. For this reason, E3 Living does not sell customer names to mailing lists or marketing companies. Any information you give us about you will only be used by us. There are certain very special exceptions to this rule that we detail below. By visiting E3 Living, you are accepting the practices described here in our Privacy Policy. We may provide general statistics about our customers' purchasing patterns as a group, but this is aggregated information without personally identifying anyone or their information.

Special Expectations

• If you purchase products through an affliliate website that is linked to E3 Living, that affiliated Web site may have a different privacy policy than we do regarding giving out your information, and you should check with them.
• If E3 Living is ever sold, it is likely that our assets would be acquired by the company that buys us. Assets to be transferred in an acquisition would likely include all of our database information, including customer information.
• If we are requested to release customer information in order to comply with law, or to protect somebody's rights or safety, we certainly may do so. Also, if we believe fraudulent activity is occurring, we may need to share your information with investigators to protect your or our property.

Marketing and Advertising

We have contracted with Sundays Energy to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement ‘click-throughs,' and/or other activities on our website. No personally identifiable data is collected by or transferred to any third parties. Where authorized by us, Sundays Energy may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics about our website visitors.

Placing an Order

We'll typically ask you for your name, phone number, mailing address, e-mail address, and credit card information so that we may process and send out your order as soon as possible. Your e-mail address (and sometimes your phone number) allows us to contact you about the status of your order. Sometimes we ask how you found us, or if you liked us, or feedback questions of this nature. We also use your email address to forward to you special offers and our periodic newsletters or other information. You always have the option to opt out of any mailings we offer.

Personalizing Your Shopping Experience

We keep track of your purchases primarily so that we may do our job of giving you great customer service, but also so that we may occasionally notify you about products, services and changes to our Web site that we're hoping will be of interest to you. Knowing our customer's shopping habits also helps us improve the way we present information and products throughout the site. We store the information that you enter about yourself on our site in a totally secure database to which only E3 Living has access. Again, there are certain special exceptions that are detailed below.

Secure Website Ordering

Whenever you place an order at E3 Living, you'll be using a secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access.

How We Use "Cookies"

"Cookies" are small information files that your browser stores on your computer's hard drive. Our cookies allow you to store items in your shopping cart between visits and allow us to remember your user name and e-mail address so you don't have to enter it every time you visit the site. However, if your Web browser does not accept cookies, you can still visit and use our store. We just might not remember who you are, so you might lose items in your shopping cart, or have to fill out all your contact information again.

We Want To Hear From You We welcome your questions and comments about our privacy policy. Please contact us.

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Secure Transactions Using SSL Technology

E3 Living encrypts your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used. In addition, your credit card information is deleted from our databases on a daily basis.

Shipping Policy

To ensure the fastest delivery of goods to you, we'll ship your E3 Living order by: UPS or the US Postal Service, whichever is most efficient in the circumstance. E3 Living reserves the right to change its shipping policies.  E3 Living may occaisionally run special promotions for FREE SHIPPING, but our standard shipping policies are as follows:                                                                                 
Orders for:
$.01 to $39.99 incur $5.95 shipping charge
$40.00 to $69.99 incur $7.95 shipping charge
$70.00 to $99.99 incur $9.95 shipping charge
$100.00 to $119.99 incur $11.95 shipping charge
$120 or more FREE SHIPPING

Packages shipping to Alaska and Hawaii will incur a $5.00 shipping surcharge for up to 3 pounds, $8.00 for up to 6 pounds and $10.00 for up to 10 pounds. Higher weights will be quoted directly to customer. 

Packaging Materials

At E3 Living, we realize that being environmentally responsible doesn't stop with the product. We are striving to package and ship all of our products in an environmentally responsible manner. As more and more innovative ecological shipping methods and practices become available we will take advantage of them.