Special Holiday and Seasonal LED Lighting Polices, PLEASE READ:
Holiday LED Lighting Warranty
The Holiday LED Lights you are purchasing are among the best in the industry. All of our Holiday Lighting products are either UL or CSA/US and EnergyStar approved and are warranted against defects for 90 days from date of purchase. However, all Christmas and Holiday LED products are manufactured and rated for temporary installation - (up to 90 days at a time) and are not intended for permanent or year round, continuous use. Consequently they are covered by a One Year Limited Seasonal Use Warranty. Should your lights fail within one year from your purchase with E3 Living, you may exchange them by contacting us and requesting a return authorization. This warranty is not valid if your lights are damaged resulting from accident, alteration or misuse (or the occasional rodent chewing). The warranty is valid only for the LED light and specifically excludes the electrical wiring. If you need a copy of your invoice please contact us.
Order Cancellations: If you need to cancel an order please email us right away through our Contact page or call us at 800-560-6310. We'll do our best to catch it before it goes. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping and interception charges, if any. If you have any questions regarding our cancellation policy, please email us from our Contact page.
Holiday Lighting Return Policy: As is our normal policy we will except returns within 15 days of purchase. You must contact us for a return authorization. However, shipping charges will not be refunded unless the product is defective. Additionally, (this is important) we can not accept returns that have been unpacked or installed. So, please test your lights prior to unpacking them. Due to the seasonal nature of these products, all returns after December 1st will be subject to a 15% restocking fee. There are no exceptions unless prior approval is received.
Important Note: Lights purchased for the Christmas Season will not be accepted for return after December 24th even if it is within the 15 day return time policy. Lights purchased for Halloween season will not be accepted for return after October 28th even if it is within the 15 day return policy. In the instance of a defective product, only the defective product may be returned.
Clearance, Closeout items: We may offer some of our Holiday Lighting products at Clearance or Closeout during and after the Holiday season. These discounted Closeout purchases are final and may not be returned. However, defective items can be replaced if stock is available, or alternatively a refund can be issued.