The following are our company policies regarding returns, refunds and shipping.
We are committed to making your E3 Living shopping experience easy and convenient. We want you to feel good about what you buy from us, so we stand behind everything we sell with a hassle-free return policy.
Return Authorization (LED Christmas Light return policy is separate and listed further below)
If you don't like a product for any reason, you are encouraged to send it back for a full refund (minus shipping) within 15 days of receipt of your items. You must contact us first to receive a Return Authorization (RMA) through the website or by email to obtain an RMA. RMA's can not be issued by phone. All returned items require a Return Authorization. If an item is defective or damaged, we will refund the original shipping cost as well, and pay to have it returned to us.
ALL returned items must be in new and unused condition, and be returned with the original carton, packaging materials, pamphlets and receipt. Returned items that appear to have been used and without all materials will not be refunded.
Items requested for return after the 15 day period will be given a merchandise credit for the amount of your purchase. Items authorized for return after the 15 day period are subject to a 15% restocking fee. NOTE: Return requests after 30 days will not be accepted.
Again, please note that we WILL NOT process any return without an Return Authorization. Items received without a Return Authorization will not be processed and will not be returned to you. Return requests after 30 days will not be accepted, unless defective, in which case the manufacturers warranty policy will direct the course of action to be taken.
NOTE: Electronic items such as Compact fluorescent lighting, dimmer switches, energy monitors, batteries, thermostats, etc. are NOT refundable and can be exchanged only, unless they are defective, in which case a replacement will be sent by the manufacturer at no cost as long as it is within the warranty period. In some cases you may be required to request this warranty directly from the manufacturer. Compact fluorescents bulbs vary widely in measurement and their lengths don't always conform to standard lighting fixtures, so please measure the overall length of the space you have available and compare that to the overall length of the bulb you are considering before ordering.
All purchases from E3 Living are warranted by E3 Living for a period of 30 days after receipt of purchase. Any required warranty issues after that time will usually need to be handled with the manufacturer unless specified otherwise. Please keep your receipts and manufacturer warranty information. If you lost your receipt let us know and we should be able to produce a copy for you and help you contact the manufacturer.
If Your Order Does Not Arrive
In the unfortunate instance that your product does not arrive in the time frame expected, please wait seven days to notify us. We will then file a tracer with the carrier. Upon notification from the carrier of non-delivery, the merchandise will be replaced or a credit applied, or a refund issued at your option. You can check the status of your delivery through the notification sent to you by the shipper, or contact us and we can track it for you.
Mail Ordered Damaged Merchandise
If a package you receive is clearly damaged please contact the carrier who shipped the merchandise, for example your local United Postal Service (UPS) office (800-PICKUPS). Please require UPS, or whoever the shipper was, to return the merchandise to us. If your package was sent to you by the US Postal Service please contact us directly for instructions.. Retain all packaging and contact us at (800) 560-6310.
Special Holiday and Seasonal LED Lighting Polices, PLEASE READ:
Holiday LED Lighting Warranty
The Holiday LED Lights you are purchasing are among the best in the industry. All of our Holiday Lighting products are either UL or CSA/US approved and are warranted against defects for 90 days from date of purchase. However, all Christmas and Holiday LED products are manufactured and rated for temporary installation - (up to 90 days at a time) and are not intended for permanent or year round, continuous use. Consequently they are covered by a One Year Limited Seasonal Use Warranty. Should your lights fail within one year from your purchase with E3 Living, you may exchange them by contacting us and requesting a return authorization. This warranty is not valid if your lights are damaged resulting from accident, alteration or misuse (or the occasional rodent chewing). The warranty is valid only for the LED light and specifically excludes the electrical wiring. If you need a copy of your invoice please contact us.
Order Cancellations: If you need to cancel an order please email us right away through our Contact page, or call us at 800-560-6310. We'll do our best to catch it before it goes. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping and interception charges, if any. If you have any questions regarding our cancellation policy, please email us from our Contact page.
Holiday Lighting Return Policy: As is our normal policy we will except returns within 15 days of purchase. You must contact us for a return authorization. However, shipping charges will not be refunded unless the product is defective. Additionally, (this is important) we can not accept returns that have been unpacked or installed. So, please test your lights prior to unpacking them. Due to the seasonal nature of these products, all returns requested after December 1st are subject to a 15% restocking fee. There are no exceptions to this policy.
Important Note: Lights purchased for the Christmas Season will not be accepted for return for any reason after December 24th even if it is within the 15 day return time policy. In the instance of a defective product, only the defective product may be returned.
Clearance, Closeout items: We may offer some of our Holiday Lighting products at Clearance or Closeout during and after the Holiday season. These discount purchases are final and may not be returned. If they arrive defective, a replacement will be sent (if still available) or a credit will be issued for the value of the light.
To ensure the fastest delivery of goods to you, we'll ship your E3 Living order by: UPS or the US Postal Service, whichever is most efficient in the circumstance. E3 Living reserves the right to change its shipping policies. E3 Living may occasionally run special promotions for FREE SHIPPING or a reduced rate shipping, but our standard shipping prices are as follows:
Additional charges will apply for heavier items.
Packages shipping to Alaska and Hawaii will incur a $5.00 shipping surcharge for up to 3 pounds, $8.00 for up to 6 pounds and $10.00 for up to 10 pounds. Higher weights will be quoted directly to customer.
Expedited shipping, please read:
If selecting the Expedited shipping option at checkout you will receive your order in 3 Business Days, or less. A Business Day starts the day after you place your order. Saturday and Sunday are not considered Business days. For example. If you placed your order on Thursday, the first Business Day would be Friday and you would receive your order by Tuesday. Overnight shipping is available if order is placed by noon EST. Please call us at 800-560-6310 for a quote.
International Shipping Now Available
Interested in shipping your purchase internationally?
Click Here to get information on shipping with our partner Bongo International.
Collecting Sales Tax
E3 Living, LLC is a Commonwealth of Virginia company. All purchases made by residents of Virginia are required to pay the applicable sales on their purchases. The current sales tax rate is 5%. We are not required to collect sales tax for residents of other states, however, many state laws require the reporting of online purchases and the appropriate sales tax, if any, paid to that state. Check your local or state laws to see if you are in compliance.
At E3 Living, we realize that our conservation efforts don't stop with the product. We strive to package and ship all of our products in a responsible manner. Consequently, you may receive your items in a box that looks like it has been around the block a couple of times as we reuse our boxes as much as possible. Or, you may question why your package has plastic wrap or styrofoam peanuts (very unfriendly). Again, that is because we reuse the cushioning materials our suppliers use to send us our inventory. Normally, we use corn starch peanuts (100% compostable) and recycled newsprint as our packing materials. As more and more innovative ecological shipping methods and practices become available we will take advantage of them.